If you require to register a complaint, please write to or telephone Croft Myl, West Parade, Halifax, HX1 2EQ. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you can not settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudson.org.uk or by contacting them on 0800 234567.